We are looking for an experienced administrator who comes from a customer focused background to join this successful company here in Chippenham.
Your role will include the following:
· To provide our customers with a first point of contact via phone, email or chat.
· To record and resolve customer issues and incidents.
· To own the service SLA as contracted to our customers.
· To deliver service reporting to customers in a timely manner.
· Data entry
· To provide support to the Service Account Managers
· To be proactive in the manner that tasks are approached and to be constantly looking for ways to add value to
· enhance the service we provide.
· To work with and assist the Operations team to resolve repair and service issues in a timely manner.
As a candidate you will need to have hands on admin experience ideally within a service or a customer care environment. It goes without saying that you should have great communication skills, be able to work under your own steam and be able to work across other departments to solve problems