We are looking for an experience Customer Service Advisor to work within our established team in here Chippenham.
To provide our customers with a first point of contact via phone, email or chat.
* To record and resolve customer issues and incidents.
* To own the service SLA as contracted to our customers.
* To deliver service reporting to customers in a timely manner
* Data entry
* To provide support to the Service Account Managers
* To be proactive in the manner that tasks are approached and to be constantly looking for ways to add value to enhance the service we provide.
* To work with and assist the Operations team to resolve repair and service issues in a timely manner.
On offer is a good basic salary and the chance to work within a lovely team !
To be considered for this role you should have a strong background in customer service and administration.
We are looking for people to start asap so please send us a copy of your CV