Customer Service Advisor

  • Job Reference: 00013
  • Date Posted: 11 January 2018
  • Recruiter: plum appointments
  • Location: Chippenham
  • Salary: On Application
  • Sector: Sales & Marketing, Office Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Drew Long
  • Email: drew@plumappointments.co.uk
  • Telephone: 01225 710972

Job Description

We are looking for an experience Customer Service Advisor to work within our established team in here Chippenham.

Duties include: 

To provide our customers with a first point of contact via phone, email or chat.

* To record and resolve customer issues and incidents.

* To own the service SLA as contracted to our customers.

* To deliver service reporting to customers in a timely manner

* Data entry

* To provide support to the Service Account Managers

* To be proactive in the manner that tasks are approached and to be constantly looking for ways to add value to enhance the service we provide.

* To work with and assist the Operations team to resolve repair and service issues in a timely manner. 

 

On offer is a good basic salary and the chance to work within a lovely team !

To be considered for this role you should have a strong background in customer service and administration.  

We are looking for people to start asap so please send us a copy of your CV