Helpdesk Analyst (IT Sector)

  • Job Reference: DL HAC
  • Date Posted: 23 March 2018
  • Recruiter: plum appointments
  • Location: Chippenham, Wiltshire
  • Salary: On Application
  • Sector: IT
  • Job Type: Temporary
  • Duration: ongoing
  • Work Hours: Full Time
  • Contact: Drew Long
  • Email: drew@plumappointments.co.uk
  • Telephone: 01225 710972

Job Description

plum appointments are currently working with a client in Chippenham who is looking for an Helpdesk Analyst for its IT sector.

You will need to be able to provide professional customer focused, helpdesk support to the customers. To troubleshoot the complex and technical support issues and feedback to the customer in a professional manner.

The Role:

  • Be the key interface between the Customer and the Company when helpdesk issues arise and to deal with these in a professional, calm and rational manner. 
  • To always be proactive in the manner that you approach all tasks and Customer interactions – always be looking for ways to add value and to enhance the quality of the Services they provide.
  • Resolving technical support requests in a manner which retains the ongoing profitable relationships with the Customers.
  • Escalating support requests to 3rd parties.

  

Hours of work will be, this is based on 8 hours a day total 40 hours per week 

7am - 3.30pm

9am - 5.30pm

10.30am - 7.00pm

If this role is for you please apply.