plum appointments are currently working with a client in Chippenham who is looking for an Helpdesk Analyst for its IT sector.
You will need to be able to provide professional customer focused, helpdesk support to the customers. To troubleshoot the complex and technical support issues and feedback to the customer in a professional manner.
- Be the key interface between the Customer and the Company when helpdesk issues arise and to deal with these in a professional, calm and rational manner.
- To always be proactive in the manner that you approach all tasks and Customer interactions – always be looking for ways to add value and to enhance the quality of the Services they provide.
- Resolving technical support requests in a manner which retains the ongoing profitable relationships with the Customers.
- Escalating support requests to 3rd parties.
Hours of work will be, this is based on 8 hours a day total 40 hours per week
7am - 3.30pm
9am - 5.30pm
10.30am - 7.00pm
If this role is for you please apply.